Next of Kin Notice
Sample demo. Use fictional data only. No calls, texts or emails are sent, and nothing you enter leaves your browser.
Interactive demo

See a case from intake to notice

Create a sample case, watch a simulated 72-hour outreach schedule play out, then download the audit log and the pre-filled county public administrator notice as PDFs. Everything here is simulated and runs entirely in your browser.

Want a walkthrough with your team? Call 1-833-566-8423 (toll-free) to book a live demo.

1. Create a sample case

Known next of kin (sample, up to 5)

Use fictional phone numbers in the 555-0100 to 555-0199 range and emails at example.com.

Sample Kin A
Sample Kin B

No calls, texts or emails are sent. Nothing is saved or transmitted.

2. Simulated 72-hour outreach

Start the simulation to see the attempt schedule, countdown and documents.

Message scripts

What the person hears and reads

Voicemails, texts and emails never mention a death or any health information. They only ask the person to call the facility back about an important personal matter. The news is delivered only by facility staff, live, after the person confirms who they are.

DRAFT scripts pending counsel review (HIPAA minimum-necessary, TCPA/CTIA messaging rules, and AB 2598). Not legal advice. Shown with sample values.

Outbound call - opening (automated or staff)

Voice

Hello, this is a call from Sample Valley Care Center for Sample Kin A. We have an important personal matter to discuss with Sample Kin A. Are you Sample Kin A? [If YES:] Thank you. To protect your privacy, please confirm your date of birth or the last four digits of your phone number on file. [If verified:] Please hold for a moment while I connect you with a member of our staff. [If NO / not available:] When is a good time to reach Sample Kin A? Please ask them to call Sample Valley Care Center at (916) 555-0100 and mention reference NK-4821. Thank you. Goodbye.
  • Do not mention the patient/resident, the death, or any health information before identity is verified and the call is handed to staff.
  • If someone other than the next of kin answers, disclose nothing beyond the facility name and callback number.
  • Log the outcome (answered / not the person / no answer) with a timestamp.

Voicemail

Voice (answering machine detected)

Hello, this message is for Sample Kin A. This is Sample Valley Care Center calling about an important personal matter. Please call us back as soon as you can at (916) 555-0100. Again, that number is (916) 555-0100. Please mention reference NK-4821. Thank you.
  • Never state the death, the person's name, or any health information in a voicemail.
  • Repeat the callback number once, slowly.

Text message (SMS)

SMS

Sample Valley Care Center: This is a message for Sample Kin A about an important personal matter. Please call us at (916) 555-0100 (ref NK-4821). Reply STOP to opt out.
  • Keep under 160 characters where possible; no links (avoids phishing filters and looks trustworthy).
  • Never state the death or any health information. Include opt-out language.
  • Requires a registered 10DLC campaign (or toll-free verification) before live sending.

Email

Email

Subject: Please call Sample Valley Care Center - important personal matter

Hello Sample Kin A,

Sample Valley Care Center is trying to reach you about an important personal matter. Please call us as soon as you can at (916) 555-0100. When you call, mention reference NK-4821.

For your privacy, we can't share details by email.

Sample Valley Care Center
(916) 555-0100
  • Never state the death, the person's name, or any health information in an email.
  • Send from the facility's verified domain; no attachments, no tracking links.

Live-call handoff to facility staff

Voice (warm transfer)

[System to staff, whisper before connecting:] Next of kin Sample Kin A is verified on the line for case NK-4821. Press 1 to accept. [Staff to next of kin:] Hello Sample Kin A, my name is the charge nurse at Sample Valley Care Center. Thank you for confirming who you are. I'm calling with difficult news, and I'm sorry to share it by phone. Is now an okay time, and are you somewhere you can talk? [Staff delivers the notification in their own words, answers questions, and explains next steps: release of the body, belongings, and who to contact.] [If no staff member accepts within 60 seconds:] We're sorry, we couldn't connect you right now. A member of our staff will call you back within 15 minutes. You can also call (916) 555-0100 at any time.
  • Only licensed or trained facility staff deliver the death notification; the system never does.
  • Record that the next of kin was reached and by whom; this stops all further automated outreach.